ReBip Support
Help, account requests and privacy questions for the ReBip iPhone app.
1 Contact
Email: info@rebip.app
Website: https://rebip.app
For support requests, include your device model, iOS version, app version and a short description of the issue.
2 Common Help
- Barcode scanning: make sure camera permission is enabled in iOS Settings.
- Sync: keep the app online for a few moments after adding or editing lists.
- Email login: request a new one-time code if the previous one expired.
- BipAI product data: AI-generated product details can be wrong; always check important information on the physical product.
- Photo Assist: this feature is optional and off by default. Photos are processed only for the requested analysis.
3 Backups & Recovery
ReBip creates internal backups automatically every day and every week for disaster recovery. These backups include the account layer, Firestore data and Storage files that matter for a full restore.
The restore process is handled only by the ReBip team. Customers do not trigger restores directly. For operational incidents, we keep a mass-restore procedure ready so we can bring back large portions of data if needed.
4 Account Deletion
You can delete your account and all associated data directly in the app:
- Open ReBip.
- Go to Settings.
- Tap your account at the top.
- Choose Delete account and confirm.
Deletion removes your lists, personal products, product photos, account data and local app state. You can also contact info@rebip.app for help.
5 Privacy
ReBip's privacy policy is available at rebip.app/privacy. It explains what data is collected, how BipAI works, how advertising is handled and how to exercise your rights.
The English Privacy Policy is the legally binding version. Translations are provided for convenience only.